FAQ

How quickly will my bands arrive?

We'll have your bands ready to ship within 1-5 business days. From there, depending on your location, delivery typically takes about 6-14 business days. Please note, these are just estimates—while we strive for speedy delivery, Blackstone Bands can't guarantee exact arrival times.

What if I’m not feeling my bands?

We want you to love your bands at Blackstone Bands! If they don't meet your expectations, just let us know within 14 days of receiving them. We’re eco-friendly here, so rather than returning items, you're encouraged to keep them, pass them on as gifts, or donate them—whatever you choose, your refund is guaranteed.

Can I cancel my order?

Absolutely! If your bands haven't been shipped within the expected timeframe (6-15 business days after processing), you're welcome to cancel. If the bands still arrive later, they're yours to keep, gift, or donate—a great way to support the environment!

Oops, I got the wrong bands!

No worries! If your order isn’t quite right (wrong design or size), reach out to us. We'll sort it out with a refund—no need for returns, helping us cut down on emissions. We might request a photo to ensure we address the issue with our supplier and prevent future mix-ups.

Do you offer exchanges?

We keep things straightforward—no direct exchanges. If something about your bands isn't perfect, let us know, and we’ll assist you in placing a new order that better matches your style. This approach helps us reduce our environmental impact by minimizing returns.

At Blackstone Bands, we blend style with sustainability. We're committed to enhancing your look while caring for our planet. If you have any more questions, feel free to contact us. We’re here to make sure your experience is excellent.